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Help us help you get the right urgent care and support

The Accident and Emergency Department (A&E) at Frimley Park Hospital is currently experiencing an increasing level of demand. We are asking people to only attend if they are experiencing severe symptoms or are suffering from a life-threatening condition.

Help us help you access the right service for your healthcare needs.

Unless it’s an emergency remember there’s lots of alternatives for you to make use of.

1. 1. Visit your local pharmacy
   2. During the day contact your GP practice via an online consultation or phone
   3. Contact NHS 111 online, www.111.nhs.uk or dial 111. If you are calling NHS 111, please be patient. NHS 111 may advise you to contact your GP or its out-of-hours service or attend the Bracknell Minor Injuries Unit.
   4. For minor injuries, such as sprains and strains, suspected broken limbs, minor head injuries, visit the Minor Injury Unit at Brants Bridge in Bracknell – open 8am-8pm 7 days a week. X-ray available Sunday to Friday

Anyone with a life-threatening condition should call 999.

This new service designed to direct you to the most appropriate service launched in November 2021.  All appropriate minor illnesses will be referred to the community pharmacy in line with our practice policy and we will confirm this if you call us to arrange an appointment and it is relevant to be referred to the community pharmacy.  This is the LINK to our specific webpage for more information.  This service aims to quicken access to support you.

Please use www.111.nhs.uk/ if you have an urgent medical problem and your GP practice is closed. You will be supported to access the most appropriate healthcare for your needs. If you call NHS 111, please be patient.

A short video for those arriving to the UK and needing to access healthcare

The video link below may help to explain how to access healthcare.  The link GUIDE links to a useful written guide for Ukranians arriving into the UK.

IAPT therapy for the Deaf Community  

SignHealth has been awarded a national contract to deliver Talking Therapies for Deaf people in British Sign Language (BSL). This NHS contract provides NHS Talking Therapies (IAPT) through referrals so that Deaf people anywhere in England can access support. Deaf patients can still choose to access their local IAPT service with a BSL interpreter if they wish to do so.  Our local service is offered through TalkPlus.

Mental health support is now easily accessible via the standard GP referral route or directly with SignHealth at signhealth.org.uk/therapy.   

Aldershot Safe Haven moving to temporary premises in February

The Safe Haven in Aldershot will be based at new temporary premises from Monday, 21 February 2022, ahead of plans to move to a permanent site in the town later in the year.

The existing Safe Haven at 121-123 Victoria Road, Aldershot, will continue to see people in person and virtually until 11pm on Sunday, 20 February. After that date, the Safe Haven will be based at 8 Andover Way, Aldershot, GU11 3RJ, and ready to support people from 6pm on Monday, 21 February.  The full story is here: https://www.sabp.nhs.uk/news-and-events/aldershot-safe-haven-moving-temporary-premises-february

The opening hours for the temporary Safe Haven will 6pm-11pm Monday to Friday and 12.30pm-11pm on weekends and bank holidays. People will be able to continue to receive help both in person and virtually.

News of the temporary move was communicated to people who use services, partners and stakeholders in December 2021 and comes ahead of a planned move to a permanent site at Walpole House, Pickford Street, Aldershot. This is expected to take place in Summer 2022. For more information, visit: www.sabp.nhs.uk/safehaven for more information.

Wherever possible, we ask for written consent when you want us to talk to a family member about your health or about you.  You will now need to download and complete a written consent form found by clicking on this link.  This is to protect your confidentiality.  Whilst verbal consent is not wrong and will be accepted if necessary to provide immediate care, it means we do not have an audit trail to evidence when the consent was given.

Please see the PDF information leaflet in the viewer below. To view the original accessible PDF in a new browser window, please click here.

The campaign seeks to increase awareness that NHS 111 online makes it easier for patients to get the treatment they need in the right place.  NHS 111 online can also direct patients to urgent treatment centres, GPs, pharmacies and emergency dental services and, if needed, arrange a call from a healthcare professional.