Uncategorized
The Call I just Took – Receptionist
The Call I Just Took – YouTube
Watching this video link will support patients to understand that our reception team take a large volume of calls from the public. Not all calls are straight forward asking for an appointment, they are varied and sometimes distressing and challenging to hear and to support the patient after having heard the call so when you feel frustrated about getting through, please just give a thought that the previous call or two may well have been very emotional and/or stressful and the person making the call needed that extra bit of time and help.
Practice Closed for Training Thursday 13/2/25 afternoon from 12:30
Diabetic Eye Screening Portal for Results Viewing
Patients will now be able to book and manage their appointments online via our brand-new Patient Portal. Patients will also have the ability to view their results and images from previous appointments.
This can be accessed by following the QR Code on the attached document and will link to the NHS App.

HIOW Engagement Team
Hampshire and Isle of Wight Diabetic Eye Screening Programme | Suite E Anchor House | School Lane | Chandlers Ford | Eastleigh | Hampshire | SO53 4DY
21 Nov 2023 – World Antibiotic Awareness Week
Practice Closed for Training Thursday 21 March 2024 from 12:30
NHS 111 – Quicker way to get support from them
Instead of calling NHS 111 and being on hold there is a quicker way to access NHS111
Rushmoor Magazine incl information on Cost of Living
STREP A
This information link may help when considering Strep A symptoms
116123 SAMARITANS for when in Mental Health Crisis
116123 is a new phone number that recently went live to help people get help in a mental health crisis. Similar to 999, this line is dedicated for anyone in need of mental health assistance of any kind. Its 116123
#suicideawareness call 116123
https://www.samaritans.org/
New App – Healthier Together from NHS
Parents, carers, and young people can get now access concise NHS traffic light guidance on a range of childhood illnesses by downloading the Frimley Healthier Together App.
It is anticipated that the easily accessible, clear, reliable NHS advice, will help to reduce the number of patients presenting in GP or ED with Green symptoms by giving parents greater confidence when caring for their unwell child.
The app provides advice on what ‘red-flag’ signs to look out for, where to seek help if required, what to do to keep a child comfortable and how long a child’s symptoms are likely to last, with push notifications to the registered phone to prompt monitoring of the condition against Red and Amber symptoms.
Complimentary to the Frimley Healthier Together website, the app can be download today from your app store of choice. https://bit.ly/FHTApp




