Important information patients about GP services
If you have had any contact with the surgery over the last week or two, you are likely to have noticed a marked difference in the way things are being done. We have done this to minimise face to face contact between patients and staff, limit the spread of the Covid-19 virus and keep our practice team and patients as well as possible. The information below shows you how we plan to operate over the coming weeks:
Making an appointment
- Our GP practice has now moved to a total triage system. This means that all requests for appointments must be made via the phone [01252 335460] or online through our website;
- Each request will be passed to a doctor for assessment. You may find that we treat you by phone, video link, or we may ask you to come for a face-to-face consultation;
- Access to the surgery premises or another local surgery will only be if you have been asked to do so and there will be clear arrangements discussed with you as to how we can safely do this. Please do not come to the surgery unless you have been specifically asked to do so.
Attending your appointment
- If you need to have a face to face appointment, you may be asked to attend a different surgery and details will be provided to you at the time. Specific information for arriving at your appointment will also be advised.
- Whilst you may have to go to a different surgery building to the one you are used to and you might see a doctor or nurse who you are not familiar with. Your records will still be accessible securely to you and to them.
- Please bring a face covering or mask if you have one and do not arrive in the building more than 5 minutes before your appointment time.
- If you are able to, please continue to use our website, e-consult or email to order your repeat prescription. You do not need to come to the surgery to register to do this.
How can you help?
- Please be patient – our phone lines are very busy;
- Do you have a condition that you can treat at home? If you do then please try to do this with advice from either your pharmacist or from NHS online;
- Do you simply need general advice? If you do, can you call 111 for this or visit our website to access e-consult
- If you think you may have Covid-19, DO NOT go to a GP surgery, pharmacy or hospital. Use the NHS111 Online service to find out what to do next: 111.nhs.uk/covid-19;
- If you feel you need to see a doctor for non-Covid-19 symptoms then please call 01252 335460 and we will discuss your needs;
- Please help the receptionist by giving them as much information as possible and answer any questions they may have. This will help us prioritise calls and have the right clinician call you back.
- Have you nominated a pharmacy for the transmission of electronic prescriptions? This will prevent the need for either you or pharmacy staff from coming to the surgery. The nomination of a pharmacy can be done via your online app or speaking to your pharmacist or GP surgery directly.
- You can email the practice at email@example.com
- Please check our website for updates
If you're struggling with Coronavirus (COVID-19) please visit: gov.uk/find-coronavirus-support
Wellington Practice provides medical care to residents in Aldershot and the surrounding areas which fall within our boundary.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of chronic & long-term conditions. We provide clinics covering a wide range of healthcare issues. All staff are professional, friendly and hardworking and are all tasked with looking after the 3,200 patients we have registered here.
Our technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
We are committed to the ongoing improvement of the NHS. We are registered to undertake teaching and training of health care professionals and persons intending to become health care professionals.
At Aldershot Centre for Health we endeavour to make the surgery as accessible as possible to our disabled patients. The car park has disabled car parking bays and all of the consultation rooms are on the ground floor and are accessible to disabled patients.
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(Site updated 22/05/2020)