Further to our post to advise we are looking to replace our telephone system, please note this will be effective as of the 30/9/22. This should improve the flow of call handling by us.
Our new number (as we couldn’t keep the existing one) is ……………
Our old number will remain operative for a couple of months whilst patients become used to the new number and replace any saved information to the new telephone number.
We are confident that this will improve patient experience and be directed to the most appropriate team quicker. If there is a queue longer than 10 people holding on to be answered, you can press 1 and it will lodge an automatic call back function without you losing your place in the queue so you don’t have to continue to hang on. But you must have your phone at the ready to receive the call back.
The installation of the new telephone system should be a smooth transition but it is possible there may be some minor disruption to telephone calls during this period. If you do experience any problems, please try again a few minutes later but remember that if the enquiry is life threatening to call 999.
Please do bear with us whilst we get used to the new telephone system. All staff will receive training but as with all new systems there may be the odd glitch.
There will be options after calling the main number, select option:
1 for Appointments queries or booking appointments
2 for Test Results
3 for Prescription queries
4 for Referral enquiries ie if you have been referred for a hospital or specialist service
5 for General enquiries that cannot be dealt with in the previous 4 options
The new system will allow us to be much more responsive to patients needs as well as communicating important messages.
We appreciate any feedback good or bad on this new system.