Know where to go when feeling unwell

Please click the link below to access the Frimley Health information on where to go for help depending on what the ailment is:-
Know where to go when feeling unwell | Frimley Health and Care, or visit the Healthier Together website.

RED FLAG QUICK GUIDE ADULTS AND CHILDREN
The following should be used as a guide by Patients and GP Reception Staff to identify when a patient should be sent straight to A&E or urgent care – and not wait to see a GP.

  • EYES:
    Sudden loss of vision, foreign body in the eye, trauma resulting in rapid swelling, any chemical injury – direct patient straight to A&E
  • MOUTH:
    Signs of anaphylaxis / allergic reaction – rapid lip and tongue swelling, wheezing, difficulty breathing – 999/ direct patient straight to A&E
  • THROAT: 
    Any difficulty breathing, very noisy breathing, unable to swallow own saliva – direct patient straight to A&E EARS: Any bleeding from ear(s), any bruising behind the ear(s) – direct patient straight to A&E
  • CHEST / BREATHING:
    Any noisy breathing, struggling to speak in full sentences – 999/ direct patient straight to A&E
  • CHILD
    Any sucking under ribcage when breathing / very fast breathing – 999/ direct patient straight to A&E
  • HEART / CHEST PAIN:
    Any fast heartbeat that is making the patient feel unwell – 999 / direct patient straight to A&E Central crushing chest pain, radiating to left arm or jaw, associated with nausea and/or vomiting or sweating and feeling very unwell – 999 / direct patient straight to A&E
  • SUSPECTED SEPSIS: If patient is saying they feel very unwell, please ask the following questions:

    S: Shivering / hot / cold
    E:    Extreme pain or general discomfort
    P:    Pale or discoloured skin
    S:    Sleepy, difficulty waking and/or any confusion
    I:    Patient feeling very unwell ‘I feel like I might die’
    S:    Short of breath
  • ABDOMINAL PAIN:
    Patient says tummy feels very hard to touch and very painful. Patient complains of recurrent vomiting, high fever, and extreme abdominal pain, sweaty / clammy – 999 / direct patient straight to A&E

NB: Any child with excessive thirst, excessive urinating, weight loss and / or lethargy must be offered an urgent on the day appointment. If they are drowsy or confused they must be redirected to 999 / sent straight to A&E

Patients who present in practice or by telephone with these symptoms seeking an appointment should be advised to go to Urgent Care or A&E.